Quality Management Department


Accreditation and Certification

Internal Quality Audit

The internal quality audits of Letran Calamba were conducted from May 2-31, 2018, June 1-29, 2018, and on July 20, 2018. The audits ensured that the activities indicated in the Quality Management Systems Manuals (Levels 1-4) are being performed as planned, as well as to initiate and made improvements on the existing QMS. Dr. Zandra Maningas served as the lead auditor and was assisted by the following auditors who were rated excellent by the departments and offices:
  • Dr. Corazon B. Rebong (CBR)
  • Mr. Alex C. Cecilio (ACC)
  • Mr. Lorenzo C. Romabiles III (LCR)
  • Ms. Alma Grace Y. Cid (AGYC)
  • Ms. Eloisa A. Genota (EAG)
  • Ms. Loriemel E. Ferrera (LEF)
  • Ms. Ma. Luisa M. Gabriel (MLMG)
  • Ms. Maria A. Lim (MAL)

Generally, 72.71% of the processes audited were strictly complying with the following auditable elements. A decrease of 12.32% from the AY 2017-2018 audit result was noted.

Table 1. Comparative evaluation results of quality procedures and process maps and work instructions

Division Percentage of Compliance # of Processes Audited
AY
2016-2017
AY
2017-2018
AY
2018-2019
AY
2016-2017
AY
2017-2018
AY
2018-2019
Office of the Rector
and President
60.18 8
Academics 74.50 80.80 79.39 95 106 114
Administration and Planning 92.46 83.57 77.52 23 30 45
Finance 92.30 86.14 91.82 44 52 30
Religious Education, Mission, and Identity 82.62 93.73 91.11 50 65 68
Research and Development 91.75 80.92 83.25 21 28 30
External Affairs 22.22 4

The Following are the departments, which have 100% compliance in their development and implementation of quality procedures and process maps and work instructions:

  • Accounting Department;
  • Student Affairs and Development Department;
  • Admissions and Scholarship Office; and
  • Center for Development Management and Professional Leadership.

About 27.50% (11/40) departments/offices had achieved 90-99% compliance. While 25% (10/40) departments/offices had achieved 80-89% compliance and about 20% (8/40) departments/offices had achieved 70-79% compliance. Also, about 17.50% (7/40) departments/offices had achieved below 69% compliance. Following is the breakdown of the findings per division:

Table 2. Number of N, Min, and I per Division

Division # of Findings
Non
conformances
Minor non-conformances Opportunities for
Improvements
Office of the Rector and President 1 1 3
Academics 9 56 8
Administration 4 19 8
Finance 0 9 4
Religious Education, Mission and Identity 0 26 6
Research and Development 2 14 2
External Affairs 3 8 1

It is noteworthy to report that the following departments have significantly improved in terms of their process performance from AY 2017-2018 to AY 2018-2019.

  • Human Resource Department (from 69.7% to 90%; 20.3%?);
  • Senior High School (from 66.67% to 84.6%; 17.93?);
  • Athletics and Sports Office (from 73.81% to 90.48%; 16.67?); and
  • Culture and Arts Department (from 81.67% to 96%; 14.33?).

ISO 9001:2015 Surveillance Audit

The Colegio underwent Surveillance Audit (ISO 9001:2015) last August 30, 2018. The following TUV SUD external auditors Ms. Marijane Comaling / Mr. Xavier Lance Dy, and Ms. Michelle Geli conducted panel discussion with management review committee, facility tour, document checking, process trailing, and personnel interview were conducted, especially among selected offices in charge of some of the Colegio’s core processes.

In conclusion, a total of 3 observations were noted –1 minor non-conformance (MiN) and 2 Opportunities for Improvement (OFI). In the end, it was announced by the auditors that the Colegio has successfully passed the requirements for the ISO 9001:2015. This was made possible with the preparations done by the Colegio, which included internal quality audit, quality visits, monitoring of plans and accomplishments, calibration, and orientations.

7s Methodologies

The 7S Methodologies of Letran Calamba is on its 4th year of implementation. The project intends to sustain the accreditation and certification efforts of the Colegio by ensuring the quality and safety of the work and student environment as well as its other stakeholders.

For AY 2018-2019, schedule for the 7S Announced Audit was held last September 27, 2018. The community was notified of the 7S scheduled on June 6, 2018 (OR:04-00-ME-32) and September 10, 2018 (OR:04-00-ME-57). The 7S Evaluation Plan was distributed to all departments and offices. All departments and offices were audited using the 7S Work Area Evaluation Form. Student areas such as classrooms and laboratories are evaluated using 7S Student Area Evaluation Form.

The 7S Auditors for AY 2018-2019 were:

  • Mr. Gill Mallen Jr., Strand Chair, SHS
  • Mr. John Kevin Gonzales, Administrative Assistant ASPO
  • Ms. Elizabeth Pegano, Administrative Assistant OVP Research
  • Ms. Maria Sheryll Casunuran, Assistant Director ADSCO
  • Ms. Melinda Montano, Administrative Assistant OVP REMI
  • Ms. Rodelyn Badulis, Administrative Officer ORP

The Colegio achieved a general mean rating of 4.84 (Excellent). The Finance Division and LCFEA topped the 1st 7S Audit with a mean rating of 4.94. It was followed by Office of the Rector and President, and Research and Collaboration Division with mean rating of 4.90 both. Meanwhile, Religious Education, Mission and Identity Division, Information Services Division, and Office of the Secretary General got a 4.86, 4.80 and 4.74 respectively. Academics Division got a mean rating of 4.61. Generally, the auditors were evaluated Excellent (mean=4.98). Results were given to them on October 10, 2018. The audit process was rated Excellent (mean=4.96) by the auditees.

Figure 1. 7s 1st Audit Result, September 27, 2018

Lastly, 90.24% of the departments and offices got excellent ratings. These are:

Rank Department/Office Rating
1 Office of the Vice President for Finance 5.00
2 Office of the Controller 5.00
3 Accounting Services Department 4.98
4 Office of the Vice President for Academics
Graduate School
Admissions, Student Assistance, and Scholarship Department
4.97
4.97
4.97
5 Office of the Vice President for REMI 4.96
6 Quality Management Department
Campus Ministry Department
4.95
4.95
7 LCFEA
Medical and Dental Clinic
4.94
4.94
8 Office of the Secretary General
Human Resource Department
Academics and Research Department
4.92
4.92
4.92
9 Office of the VP for Administration
Academics and Research Department
4.91
10 Office of the Vice President for Research and Collaboration
Center for Planning and Organizational Transformation
4.90
4.90
11 Registrar's Department
Center for Professional Development and Enhancement/ Center for Program and Service Innovation
Student Affairs Department
4.88
4.88
4.88
12 Registrar's Department
Center for Professional Development and Enhancement/ Center for Program and Service Innovation
Student Affairs Department
4.88
4.88
4.88
13 Management Information Services Department 4.86
14 Auxiliary Business Department 4.86
15 School of Computer Science and Technology 4.84
16 Religious Education Department 4.83
17 Safety and Security Office 4.81
18 Community and Extension Services Department 4.79
19 Culture and Arts Department 4.78
20 Marketing Services Department 4.73
21 Library Services Department
School of Tourism and Hospitality Management
4.71
22 Department of Public and Alumni Relations
Basic Education Department (Senior High School)
4.69
23 Testing, Guidance, and Counseling Department 4.68
24 Basic Education Department (Preschool - Junior High School) 4.63
25 School of Education Arts and Sciences 4.55
26 Athletics and Sports Department 4.53

Status of Accredited Programs

The following are the accredited programs of the Colegio granted by the Federation of Accrediting Association of the Philippines (FAAP) through the Philippine Association of College and Universities Commission on Accreditation (PACUCOA).

Program Level Duration
1. Business Administration Level III 1st RA April 2019-2024
2. Hotel and Restaurant Management Level III 1st RA April 2019-2024
3. Computer Science Level III 1st RA April 2019-2024
4. Information Technology Level Level III 1st RA April 2019-2024
5. Computer Engineering Level III RA April 2019-2024
6. Bachelor of Elementary Education Level III RA April 2019-2024
7. Bachelor of Secondary Education Level III RA April 2019-2024
8. BS Psychology Level III RA March 2017-2020
9. Industrial Engineering Level III RA May 2018-2021
10. Nursing Level III RA May 2018-2021
11. Elementary Level III RA May 2018-2021
12. High School Level III RA May 2018-2021
13. High School
(Special Science Curriculum)
Level III RA May 2018-2021
14. Master in Business Administration Level II 1st RA May 2018-2023
15. AB Communication Level I Formal May 2018-2021
16. Tourism Management Level I Formal May 2018-2021
17. Accountancy Candidate May 2018-2020

PACUCOA Accreditation

On February 27, 28, and March 1, 2019 (Wednesday to Friday), the members of PACUCOA accrediting team paid their visit to Letran Calamba for the Re-Accreditation Visit. The members of the accrediting team were as follows:

Accreditors Areas Assigned
1. Dr. Elisa Maligalig Chairman
Philosophy and Objectives, Organization
and Administration and Criterion IV. A Strong Faculty/Staff
Development Tradition (BSBA, BSHRM, BSCS, BSIT, BSCpE, BSEd, and BEEd)
2. Dr. Cristina Sagum
3. Dean Rennier Perez
Faculty, Instruction and Laboratories and Criterion I.
A Reasonably High Standard of Instruction
(Hotel and Restaurant Management)
4. Dr. Roy Dayrit Faculty, Instruction and Laboratories and Criterion I.
A Reasonably High Standard of Instruction
(Computer Science and Information Technology)
5. Dr. Lalaine Manalo Faculty, Instruction and Laboratories and Criterion I.
A Reasonably High Standard of Instruction
(Business Administration)
6. Dr. Cristina Price Faculty, Instruction and Laboratories and Criterion I.
A Reasonably High Standard of Instruction
(Elementary and Secondary Education)
7. Engr. Leonardo Sawal Faculty, Instruction and Laboratories and Criterion I.
A Reasonably High Standard of Instruction
(Computer Engineering)
8. Ms. Lourdes Fumera Library and Criterion VII. Extensive and Functional Library
and Other Learning Resource Facilities
(BSBA, BSHRM, BSCS, BSIT, BSCpE, BSEd, and BEEd)
9. Dr. Nilda Balsicas Research (BSBA, BSHRM, BSCS, BSIT, BSCpE, BSEd, and BEEd)
10. Ms. Melanie Florentino Student Services, Social Orientation and Community and
Criterion II. A Highly Visible Community Outreach Program
(BSBA, BSHRM, BSCS, BSIT, BSCpE, BSEd, and BEEd)
11. Engr. Ian Kit Nehemiah Dap-og Physical Plant and Facilities
(BSBA, BSHRM, BSCS, BSIT, BSCpE, BSEd, and BEEd)

The programs for accreditation are as follows:

Level III Visit 1st Reaccreditation

  • Bachelor of Science in Computer Engineering
  • Bachelor of Elementary Education with specialization in Early Childhood Education
  • Bachelor of Secondary Education
    Major in English and Major in Mathematics

The programs for accreditation are as follows:

Level III Visit 2nd Reaccreditation

  • Bachelor of Science in Hotel and Restaurant Management
  • Bachelor of Science in Computer Science
  • Bachelor of Science in Information Technology
  • Bachelor of Science in Business Administration
    Major in Human Resource Development Management and Major in Marketing

PACUCOA Accreditors promptly verified compliance of 7 programs. Selected students, faculty and employees were oriented beforehand in preparation for the dialogue with the accreditors. The PACUCOA Orientation for students and faculty members was held on February 13-14 and 18, 2019 at M301, 3rd floor, St. Martin de Porres Building and the employee’s orientation was held on January 17, 2019. The orientation for students, faculty members, and employees was rated Excellent (4.62).

Along with PACUCOA Orientation, Mock Accreditation was also held on January 30, 2019 and February 4, 2019 to help ensure that all documents and records that were to be presented as exhibits during the actual visit are accurate, organized, and complete. The mock accreditors was rated Excellent (4.94) and the mock accreditation was rated Excellent (4.92).

Awards Received from PACUCOA

The Colegio was recognized on December 4, 2018 during the PACUCOA 29th General Assembly at the Novotel Manila Araneta Center, Quezon City for the following awards:

  • College with the 2nd highest number of accredited programs in the Philippines, 2020
  • Institution with the highest number of level III reaccredited programs in the Philippines, 2020
  • First High School (Special Science Curriculum), to have been granted Level III Reaccredited Status in Region IV;
  • College with the second highest number of accredited programs in the Philippines;
  • First Prize, Poster Making Contest. The entry was conceptualized by Mr. Anthony Coloma (QMO) and designed by Mr. Emeross Aguilar (DTS); and.
  • Second Prize, Case Study Contest. The case study which centered on the improvements noted in the BS Basic Education Programs was led by Ms. Gina Navarez, Principal.

Compendium of Best Practices

QMD released its 5th volume of compendium of Best Practices dubbed as Angking Galing Volume IV in June 11, 2019 (01:02-00-ME-24). The compendium is a compilation of strengths or positive feedbacks and good practices noted by auditors and accreditors from Internal Quality Audit, Philippine Association for Colleges and Universities Commission on Accreditation (PACUCOA), and 7S.

Benchmarking

Benchmarking activities for AY 2018-2019, through efforts of Quality Management Office, has identified good practices and areas for improvement of Letran Calamba which has lead to its continual improvement of the Colegio's processes. QMO will continue to support and aid in benchmarking activities done in the Colegio to ensure Letran Calamba's pursuit to be the benchmark hub of educational quality management system in Laguna.

Below are the facilitated benchmarking activities in Letran Calamba.

Benchmarked Partner Benchmarked
Process
Date Evaluating Rating
1. Colegio San Agustin Biñan, Laguna MAKIPAMUHAY July 16, 2018 Excellent (5.00)
2. University of Perpetual Help
Las Piñas, Metro Manila
Managing recollection, retreats, and other
campus ministry functions and student affairs
August 28, 2018 Excellent (4.89)
3. Polytechnic University of the Philippines
Sta. Mesa, Manila
Library Services Department December 5, 2018 Very Good (4.11)
4. Lyceum of Camiguin Calayan, Cagayan 7s April 29, 2019 Excellent (5.00)

Conferment of the Philippine Quality Award - Recognition for Commitment to Quality Management to Letran Calamba

The conferment ceremony of the PQA award for cycles 2015-2017 Philippine Quality Award was held last October 24, 2018 at Malacañang Palace, Metro Manila. The PQA award was conferred by President Rodrigo Roa Duterte, President of the Republic of the Philippines.

Typology Application

The Colegio applied for the horizontal and vertical typology. The first onsite and document review analysis by CHED Technical Evaluators and RQAT (Regional Quality Assessment Team) evaluators assessed the Colegio’s application last October 3-4, 2019.

Client Satisfaction Survey

The Colegio recognizes that service quality and customer satisfaction are very important concepts that Colegio’s personnel must understand if they want Letran Calamba to remain competitive. The objective of the Client Satisfaction Survey is to measure the customer fulfillment and gather customer perceptions of the departments’/offices’ performance. The institutional client satisfaction target monthly is ranged from 3.50-4.49 (Satisfactory).
The Colegio was rated Highly Satisfactory (4.78) for AY 2018-2019. From June 2018 to July 2019 a total of 9,221 clients assessed the services of the Colegio.

Optimum Client Satisfaction

The office was rated Highly Satisfactory (4.93) from June 2018 to July 2019.
The office will continue to deliver the high standards of quality to satisfy the Colegio’s stakeholders.

Date Updated: January 24, 2020

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